By David M. Dye
In the past two weeks I’ve spoken with people in organizations ranging from health care, technology, to waste management, and human service. In all these conversations I’ve heard variations of:
Odds are, at one time or another you’ve even uttered one of these expressions of frustration, surrender, or despair.
Most of us have…
And it’s got to stop.
Every time I hear one of these, I shudder.
Each of these statements represents a colossal failure in leadership.
If you have people in your team or organization talking this way, one of two things has happened:
1) You have discouraged your team by failing to lead. Or,
2) You have a very negative team member who will in turn be discouraging the rest of the team. (And they’re still there because you’ve failed to lead.)
Either way, it’s time for you to lead.
Every person wandering around…
thinking that their effort makes no difference…
feeling that no one cares…
feeling frustrated and refusing to take responsibility…
Maybe they haven’t left the organization or team yet, but there’s no life left in their movement.
They’re a walking tragedy – a vital human life stunted and withering away. (Not to mention tons of lost productivity for the organization.)
And if you’re leading, you’re responsible.
If you want to lead, I applaud you. We desperately need good leaders.
But leadership means responsibility.
If people on your team are disheartened and have quit trying, that’s on you.
The reasons are usually straightforward:
Time for some tough love: if your people feel this way…it is your responsibility.
They are not the problem.
“But I’ve been trying to encourage…”
Perhaps. But whatever you’re doing isn’t translating.
“But Steve Jobs swore at his staff.”
Maybe so. When you’re able to motivate a team and produce loyalty that tolerates that behavior, come talk to me. Until then, stop abusing your people.
“But I shared the vision…”
Great. When? How long ago? How often? Have you explored your teams’ vision? Do they know…not ‘did you tell them’…do they know how what they do every day makes a difference?
These are a leader’s responsibilities.
There are five reasons people take leadership positions in organizations:
Power – they want the ability to tell people what to do
Prestige – they gain status by the words following their name on a business card
Pennies – they desire the additional money that often follows added responsibility
Purpose – commitment to the mission, work, and outcomes they produce
People – they want to serve people and help people achieve results
We’re all human and I don’t mean to suggest that any of these are evil or immoral. Anyone who takes a leadership role probably has at least a small degree of each motivation.
What matters is the order – how would you rank these? Honestly.
If people and purpose are not your top motivations for leading, you’re going to be a lousy leader.
“But I got into this business to make money, not to coddle people.”
I have three responses:
1) Apparently you can’t do this on your own and you need a team of human beings (people…with dignity) to help you.
2) You would be making a lot more money if you truly led your people. They would be energized, productive, and solving problems you don’t even know exist.
3) No one said anything about “coddling”.
You can treat people well and be results-oriented.
These are not mutually exclusive.
In fact, they go together.
They own the outcomes, are energized, proactively solve problems, and personally invest in what they’re doing.
Which team member would you rather have?
1) If you are leading a team that shows signs of the “walking dead”, begin by honestly assessing your motivations.
Are you leading with people at the top of your priority list?
If not, I would encourage you to start small. Pick one area…perhaps it’s encouragement, and begin honestly demonstrating appreciation. Or maybe it’s removing a frustrating system that prevents people from doing their best work.
The point is, don’t try to change everything all at once. You can’t do it and you’ll frustrate yourself. Start small.
If you’re not sure where to start and you have any team members you can trust to give you honest feedback, ask them.
Or better yet, do a real 360 evaluation (with a coach) and pick just one thing – the most frequently occurring item, and begin addressing it.
People are remarkably graceful. When they see you really working on being effective, your credibility soars.
2) If you are in an organization characterized by the “walking dead”, I encourage you to begin leading where you are.
Start encouraging the people around you. Recognize others for what they’ve done. Begin talking about what your team might accomplish or where it could be. Lead by example. Look for problems you can solve.
Warning: taking these actions is not without risk.
In some organizations with insecure or dictatorial leadership, your actions may not be welcomed and people might be threatened. If possible, have a conversation and emphasize that you don’t want to undermine their authority, but are trying to improve productivity.
Even if you cannot continue in that organization, you will have gained valuable leadership skills to take with you.
Whatever your formal role, we need you.
We need people who dare to dream, who show us the way.
We need people who are willing to take risks to solve problems that others refuse to recognize even exist.
We need people who ask the right questions, who challenge our thinking.
We need people who inspire us, who motivate us, and who encourage us.
We need leaders.
Copyright 2011-2014 David M. Dye
Bio Paragraph: David Dye works with leaders to get breakthrough results without losing their soul (or mind) in the process. He is the award-winning author of Winning Well: A Manager’s Guide to Getting Results Without Losing Your Soul. He is the President of Trailblaze, Inc, tweets from @davidmdye, and welcomes your LinkedIn invitation.